Ordered the Wrong Sobriety Year? Check the Order Before Buying Again
The coin in front of you shows a different year from the one you meant to give. Before placing another order, separate three things: the product's sample photograph, the option on your order and the inscription on the item received. That comparison helps explain the issue clearly.
Compare the selected option with the item
Find the product name and Sobriety Time option in your order information. Then read the inscription on the received medallion. If a Roman numeral is unfamiliar, use our numeral guide to check what it represents before reporting a mismatch.
A main catalog image can display one sample year while the page offers other milestone options. That photograph alone does not establish what was ordered. Keep the confirmation, selector information and actual inscription separate rather than using a screenshot of the sample image as the whole explanation.
Describe the issue with useful order information
Use the What An Order contact page and provide the order reference, product and selected milestone. Explain whether you believe the wrong option was ordered, the wrong item arrived or the inscription is unclear. Those are different questions for support to evaluate.
If a photograph helps, show the item and relevant inscription clearly. Avoid including payment information, unrelated addresses or another person's private recovery details in an image. You can explain the intended product option without supplying the recipient's full personal story.
Ask what is possible at the current order stage
If the order has not arrived, ask about its actual status and whether any change is possible. Do not assume that a message sent after purchase changes an order automatically. Wait for a clear response about the specific request before treating it as resolved.
For a received item, consult the linked Return and Refund Policy and ask support to confirm the applicable conditions and instructions. Keep packaging and proof of purchase available. Do not send an item back or promise someone a replacement on the assumption that approval, costs or timing are already settled.
Keep the celebration accurate while it is resolved
Tell the recipient plainly if the intended keepsake is not ready. A card or private message can acknowledge the confirmed occasion without presenting the wrong year as their milestone. You do not need to change the meaning of the anniversary to match an object already purchased.
Before a further purchase, confirm the actual sobriety duration, desired design and available selector option. If the gift is being coordinated through a group or friend, make one person responsible for checking those details. Avoid several well-meaning people independently ordering different years.
Medallions to consider
These catalog examples show why reading the selector matters. Review the pictured sample inscription and the live milestone options. The cards below do not promise a remedy for an existing order.
Tricolor Jet Black Diamond Sparkle (1-50y)
The current Sobriety Time selector lists 1–50 years. The catalog photo shows the sample inscription XLV; choose the confirmed milestone using the product page's Sobriety Time selector.
Tricolor Jet Black (24h, 1-50y)
The current Sobriety Time selector lists 1–50 years, plus 24 Hours and 18 Months. The catalog photo shows the sample inscription IX; choose the confirmed milestone using the product page's Sobriety Time selector.
Common questions
Does the year in a main photograph prove what I ordered?
No. Compare the selected order option with the actual item.
Is a change or return automatically approved?
No. Ask support about the specific order and applicable conditions.
Should I buy another item immediately?
First clarify the issue and what support can offer, then make an informed choice.
Keep reading
Choosing a medallion for a confirmed AA occasion? Explore Elite Medallions and Deluxe Coins, then check the intended product's current milestone options and the recipient's preferences.
